---
title: Managing Strategic Accounts – Key Account Management
description: Managing Strategic Accounts helps account managers create & implement a comprehensive plan to increase revenue and create new business opportunities
---

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# Managing Strategic Accounts™

[Sales DNA   
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##### MSA helps account and partner managers to create and implement a comprehensive plan to increase revenue, create new business opportunities and increase share of wallet with their key customers.

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### Customer Issues

- Revenue potential with existing customers and partners not fully exploited
- Displacement by competitors with alternative solutions or lower prices
- Opportunistic and reactive management of existing customers
- Lack of internal organisational alignment

### Solution Overview

- Management kick-off to initiate and customise the program
- Insight interviews to better understand customer objectives and issues
- Workshop in which account/partner teams plan how to grow the business
- Customer review and approval of the development plan

### Benefits

- Better alignment with the customer's strategy
- Proactive creation of new sales opportunities
- Higher customer retention through proactive engagement and value creation
- Increased value of your company as a true business partner

### Strengths

- Direct customer involvement in developing and validating a collaborative plan
- Involvement of all account team members maximises implementation success
- Pragmatic methods and concepts designed to add value to salespeople
- Sustained impact through regular account reviews

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